Refund policy
Bullion & precious metals
Due to market volatility, all bullion and precious metal sales are final.
Returns
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at admin@spencerbullionexchange.com.au.
If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at admin@spencerbullionexchange.com.au.
Damages and issues
Please inspect your order once received, and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can fix the issue.
Other items
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
We generally do not provide a refund for:
- Change of mind
- Price changes
- Financial circumstances
- Delays in payment
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@spencerbullionexchange.com.au.